LinkedIn is a great way to network with other business professionals. But it does have some easily corrected problems. Of course, LinkedIn is not the king (or queen) of customer service or listening to customer requests. So they probably won’t do any of this. But they should.
1. Get a decent customer service department. I am a paid subscriber. But it can still take days and often at least a couple of reports of the same problem to even get a response. Even then, LinkedIn rarely fixes the problem. This is unacceptable for even the free service, much less the paid service.
2. Let people invite others they don’t know. If I’m at a regular networking event, I can go up to anyone and introduce myself. They have the freedom to respond or not respond with information. But LinkedIn operates on an absurd principle that you either have to know someone or be introduced to them to invite them. Why?
3. Install a simple text editor. Right now the only emphasis one can give in a comment or discussion is TO CAP IT. This is very old fashioned and not very much fun. Almost everyone now has a simple text editor. LinkedIn should, too.
4. Stop letting group members move discussions to jobs or promotions. This should be the duty of group owners and managers only. At this time, competitors can move any discussions to never-never land, namely, jobs or promotions. There is a notification, but getting a post moved back to discussions is a real pain, especially since most group owners don’t do a very good job of responding to requests. In this cut-throat business environment, why give my competitors the right to silence me (or me the right to silence them)?
5. Require a photo to be on LinkedIn. This would cut down on spammers and frauds on LinkedIn. LinkedIn should also enforce their terms of service regarding photos, namely, no logos or icons. I like to have a picture of the person with whom I’m connecting.
6. Make it easier to respond to members who write you through LinkedIn. Right now it is a real pain. Let someone who receives a LinkedIn message respond by simply hitting “respond” on their e-mail program, rather than having to sign into LinkedIn and use LinkedIn’s inadequate response mechanism. Hint: When you send a message via LinkedIn, always include your real e-mail address. If you are going to ping me, I should be trustworthy enough to be able to write you back directly.
7. Make it easier to contact LinkedIn. Not only is LinkedIn’s customer service worse than that of airlines (that’s pretty bad), but it is incredibly difficult to place a trouble ticket. This should be a “one click.” Instead, customers have to jump through hoops to send an e-mail. For those of us who are paying customers a phone number where we can actually talk to a real person would be a nice touch — so long as that real person has the information, the authority and the willingness to actually solve the problem — something LinkedIn is really abysmal at.
8. Give us something for our money. I haven’t decided whether my money that is going to LinkedIn each month is being well spent or not. I still get the same lousy customer service. I can do a bit of enhanced searching. But not much else. If we’re going to pay, let us get our money’s worth!
9. Stop making me sign in so much! I should be able to sign-in and stay signed in. As it is, every so often I have to re-enter my password. I understand this is for my “security,” but I should be able to sign-in and stay signed in on the same computer.
LinkedIn is a great tool for business. But they aren’t very responsive to the needs and desires of their customers. This is the primary attitude at LinkedIn I’d love to see changed immediately.
For more business advice, join my LinkedIn Groups, “Getting Employed,” and “Spirituality in Business.” Thanks!
John Heckers has over 30 years of successfully helping people with their careers. He has consulted to executives from Fortune 500 companies, five-person companies, and everything in-between.Photo credit: Shutterstock
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Finding a job during the holidays is no easy task. You have to navigate vacations, slow hiring processes, and increased competition. Yet with the right strategy, it can be done.
This time of year offers special opportunities for job seekers. Holiday networking events, for example, can be great chances to meet professionals you might not encounter otherwise. Additionally, some employers are still eager to fill positions before budgets reset or headcount is finalized in the new year, making it a prime time to stand out with a strategic approach.
Here are five ways you can stand out from the competition this holiday season and find a job before the end of the year.
1. Showcase The Right Skills On Your Resume
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When updating your resume, focus on aligning your experience with the specific demands of the industry. Go beyond just listing responsibilities; dig into job descriptions to identify the core skills that consistently appear for your target roles. By tailoring your resume with these keywords, you not only capture the attention of hiring managers but also boost your chances of passing applicant tracking systems (ATS), which are often programmed to scan for these key terms. It's all about keywords!
During the holiday season, hiring managers are often managing tight timelines and high demands, making it crucial for candidates to demonstrate that they’re ready to hit the ground running. Highlighting industry-relevant skills shows you're not only familiar with the landscape but also equipped to make an immediate impact. Be sure to include examples of how you've leveraged these core strengths in previous roles to support team goals or tackle challenges (aka quantify your work experience). The holidays are hectic, so share with the potential employer how you'll be a positive addition to the team by leveraging your strengths and emphasizing your value as a business-of-one.
2. Dress The Part
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Don't underestimate the power of a great first impression. Dress for the interview in professional attire. Even if the job description mentions a casual dress code, such as jeans and a sweatshirt, it’s essential to show respect for the employer by dressing in a way that demonstrates your commitment to making a positive impression. Wearing attire that reflects your professionalism shows you care about how you're perceived and the impression you leave on others.
Not sure what to wear? We recommend dressing conservatively in clothing one level above what the current employees at the company are wearing. You want to look professional, but not like you don't fit in with the workplace culture.
3. Show Your Connection To The Company
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Employers like to hire candidates who have a passion for what they do. Why? Because when people are passionate about their work, that enthusiasm often translates into a higher level of commitment, creativity, and productivity. This intrinsic motivation can lead to consistently strong performance and a positive impact on the team and company as a whole.
In your disruptive cover letter (and during your job interview), demonstrate how and why you admire the company. Highlight what you love most about their products and services. Give examples of how you have personally used them in your own life with success. The more you can show them you understand and respect the business, the more likely you'll impress the hiring manager and move forward in the interview process.
4. Demonstrate Your Value
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It's important to remember that you're a business-of-one, and you're trying to sell the service you provide as a business-of-one to employers (the customers who will be paying you for the service).
To find a job during the holidays, you must adequately demonstrate your value as a business-of-one and highlight your strengths and the specific benefits you bring as a potential employee throughout the hiring process. How do you do this? Well, make sure to quantify your work experience on your resume. Use numbers to showcase your accomplishments. Clearly state how you'll make or save the company money with your employment. Do this, and you'll easily become one of the top candidates for the position.
5. Express Gratitude
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The holidays are busy for everyone. When you're applying for jobs during the holiday season, keep gratitude in mind. This positive mindset not only helps you stay resilient but also shines through in your applications and interviews, leaving a memorable impression on potential employers.
After every job interview, always send a thank-you note. It's just the polite thing to do, and you'll score more points with the hiring manager. Even if you get rejected, or never hear back about a position, make sure you send an email thanking the employer for the opportunity and wish them the best of luck with finding the right job candidate.
Don't be bitter. Be gracious. You never know what will happen in the future. You might want to apply for another job at the company down the line. So, don't let your frustration get the best of you. Remember: If you get rejected, they didn't say, "No, not ever." They just said, "No, not today."
A successful holiday job search depends on a solid strategy. Follow the guidelines above and land a job this holiday season!
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