diversity for customer-facing products and services

Most people think of how diversity affects and benefits the team. Embracing diversity, equity, and inclusion (DEI) in a team is critical when fostering an inclusive and effective work environment. When we build diverse teams that value and leverage different perspectives, we drive better outcomes. The more homogenous the team is, the more “group think” you’ll potentially have—because the group has a similar thinking style. If you don’t have enough diversity, you’re more likely to be missing valuable perspectives. But when you have a diverse team, there will be perspectives that you may never have considered.