Reginald “Reji” Johnson

As a dedicated Customer Success Professional with over 25 years of experience, I’ve helped Fortune 500 companies in the Telecom, Financial, Consumer, and Hospitality industries and the Federal Government achieve their business outcomes. My product experience covers NetOps, ValueOps, Workload Automation, and Enterprise Security software solutions. My expertise lies in building strong relationships, solving complex issues, and ensuring customer satisfaction. I have successfully managed projects that improved customer retention by 20% and increased product adoption rates. I am passionate about leveraging the power of analytics, storytelling, and their relationship to the customer journey. I hold several IT industry certifications, including ITIL, Medallia, and Customer Success Management. My approach is always customer-centric, focusing on understanding and addressing each customer’s unique needs, and I believe that your journey will determine your destination. Outside of work, I actively serve the needs of the homeless and underserved communities in the Portland, ME metropolitan area.