Zoom Continues To Add To Its Workforce After A Historic Year

How Zoom Serves Its Customers

There's a good chance that many people reading this have used Zoom at least once, or hundreds of times, in their lifetime. But if you're not familiar, Zoom is a cloud-based video conferencing and online meetings service. Zoom's mission is to help businesses and organizations bring their teams together in a frictionless environment to get more done.

Zoom's platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Zoom was established in 2011, but very much became a household name in 2020 when it proved to be a lifeline for businesses, schools, and everyday people to stay connected during the COVID-19 pandemic.

Finding The Right Role At Zoom

Zoom is headquartered in San Jose, California, and has 16 other offices in the U.S. and internationally. Like many global companies, Zoom also has a large number of remote work opportunities. Job seekers should review all openings carefully to see if there are any location requirements.

Zoom has job openings in sales, engineering, security, finance, product, marketing, customer service, information technology, engineering operations, legal, customer services, and project management.

3 Things To Know About Working At Zoom

2020 was a banner year for Zoom and the growth continues.

As the COVID-19 pandemic started to take hold in March 2020, Zoom was the most downloaded app in the Apple App Store. The company when from a peak of 10 million daily meeting participants in December 2019 to an average of 200 million daily meeting participants in March 2020, and by April 2020 Zoom was averaging 300 million daily meeting participants—a 30x growth in three months, according to Zoom's blog.

In that time, Zoom went from 2,500 to 4,400 global employees and the company is still growing as more companies commit to remote work for the long term.

Zoom loves to give back.

In addition to major company growth, 2020 was also a year for giving back as Zoom launched its philanthropic entity Zoom Cares. The Zoom Cares initiatives are focused on three core areas: education, social equity, and climate change.

Education was at the forefront of Zoom's charitable efforts in 2020, especially as COVID-19 forced many schools to operate through Zoom. Zoom provided its education service to over 125,000 schools in 25 countries for free during the pandemic, and also provided training and resources to help more than 35,000 educators teach remotely on Zoom as part of its Zoom Summer Academy. The company also donated $1.5 million to organizations helping students disproportionately affected by school closures.

Zoom also donated $250,000 to the Association for the Study of African American Life & History, Equal Justice Initiative, and the National Association for the Advancement of Colored People.

Zoom offers employees charitable gift matching through the Zoom Cares program so employees can support their favorite causes.

Zoom is proud of its company culture.

Despite rapid growth and working remotely, Zoom has been able to maintain a unique company culture that employees still appreciate. The company made Glassdoor's "Best Places to Work in 2021" list (it also made the list in 2018 and 2019) and has a culture of 4.9/5 on Comparably. Comparably also recognized Zoom for company leadership, compensation, company culture, perks and benefits, diversity, work-life balance, and best company for women.

Zoom's culture is based around a single value: care.

"We encourage Zoomies to care for their community, customers, company, teammates, and themselves," according to the company's blog.

Benefits and perks at Zoom include:

• Flexibility in how, where, and when employees work
• Competitive compensation and stock benefits
• Wellness benefits like a monthly stipend for gym memberships or exercise classes to promote health and self-care
• No cap on paid time off
• Comprehensive healthcare benefits, including mental health and fertility benefits
• Book reimbursement plan to support continuous learning
• Additional benefits to support working from home, like home office equipment, home gym equipment, groceries, and even food delivery

Career Opportunities At Zoom

To apply or learn more about working at Zoom, check out the company's careers page.